About us
Norwich Cameras (Neat Commerce Limited)
About us
Norwich Cameras is a UK-based camera specialist, established in 2017 and operating from Poringland, just south of Norwich.
We operate the Norwich Cameras website and provide sales facilitation, payment processing, and customer support for photographers and videographers across the UK. Our focus has always been simple: great products, clear communication, and reliable service.
While Norwich Cameras itself was founded in 2017, our experience in photographic retail goes back much further. As a family-run business, we have been involved in photographic retail, photo processing, and professional studios since 1995, through our previous business Foto Options, which operated a long-standing retail store in Attleborough, Norfolk. That background continues to shape how we work today — practical, knowledgeable, and customer-focused.
To offer competitive pricing and access to a wide range of genuine photographic equipment, Norwich Cameras works with trusted international supply partners. Products offered through our website are supplied by our international group company, with Norwich Cameras acting as a disclosed sales and payment agent and providing UK-based customer service throughout the purchase and after-sales process.
This structure allows us to combine international sourcing with local support, giving customers confidence, transparency, and value.
Our Values
Our customers are our partners. We work conscientiously to help them achieve the highest possible quality in their equipment and the most efficient service experience.
We are committed to maintaining the highest standards in both product quality and customer service.
No genuine customer request is considered unreasonable — we believe good service starts with listening.
In all our dealings with customers, suppliers, and partners, we operate with integrity, transparency, and fairness.
We work closely with strategic partners to ensure efficient order processing, careful handling, and reliable delivery.
Our pricing philosophy is simple: to remain competitive while delivering comparable quality and service.
We invest in continuous improvement, refining our processes and systems to better serve our customers.
We actively welcome feedback and aim to respond quickly and constructively to all enquiries and comments.
Our people and partners are central to our success, and we strive to build long-term relationships based on trust and mutual respect.
Contact Us
If you have any questions about our products, delivery, or how we operate, please don’t hesitate to get in touch.
Our team is always happy to help.
Email: team@norwich-cameras.co.uk
Phone: (0044) 01603 340727
Registered address:
Unit GF3 Crafton House, Rosebery Business Park, Mentmore Way, Poringland, Norfolk, NR14 7XP.