FAQ
Frequently Asked Questions
Norwich Cameras (Neat Commerce Limited).
If you have any queries not covered below, feel free to reach out to us. We strive to respond to emails within 24 hours, often even faster.
1. Order Placement and Delivery Time:
• Question: What happens after I place an order with Norwich Cameras, and how long does delivery take?
• Answer: Once your order is placed, and payment processed, we swiftly handle it. Email updates will keep you informed at every step, from order receipt to dispatch. Tracking information will be provided through email and your Norwich Cameras account. Standard UK delivery typically takes 4-7 working days.
2. Product Authenticity:
• Question: Are your products brand new and genuine?
• Answer: Yes, all our products are genuine, brand new items from our suppliers, meeting UK specifications. We provide a 14-day money-back guarantee. In the rare event of dissatisfaction, contact us for a return and full refund.
3. Product Origin - 'Imports':
• Question: Are your products imported?
• Answer: Yes they are, and so are most electronic items (most brands are made in Asia and imported in to Europe). We save our customers money by importing directly from Asia (UK / EU models), at a cheaper price while still having full warranty.
4. Cashback Promotions:
• Question: Are your products eligible for cashback promotions?
• Answer: No, our models are not eligible. Our prices remain competitive even when factoring in cashback promotions.
5. Delivery Locations:
• Question: Where does Norwich Cameras deliver to?
• Answer: We deliver to the UK and most EU countries from our UK warehouse. No additional taxes for UK or EU customers.
6. Import Charges and Fees:
• Question: Will I be charged import fees?
• Answer: No, if you are a UK customer, your order will be sent from our UK offices. No additional charges beyond the displayed price on our website.
7. Delivery Timeframe:
• Question: When will I receive my item?
• Answer: Standard UK mainland delivery usually takes 4-7 working days. We use expedited courier services with full tracking.
8. Warranty Information:
• Question: How long is the warranty, and is it valid in the UK?
• Answer: All products are covered by the manufacturer's warranty in the UK. Check the manufacturer's website for exact warranty details.
9. Product Requests:
• Question: Can you source a product not on your website?
• Answer: Yes, email us your request, and we'll provide a quote. New releases are added for pre-order as soon as available.
10. Pricing Structure:
• Question: How can you offer such low prices?
• Answer: Our efficiency, large stock volumes, and focus on top-branded items enable us to negotiate better prices. Our website prices are the best, as we don't pay seller fees to other platforms.
11. Collection Service:
• Question: Can I collect from you?
• Answer: We don't offer a collection service, as we don't normally hold stock on-site. UK mainland delivery is fast and fully tracked.
12. Bulk Purchases and Discounts:
• Question: Can you give me your best price for multiple items?
• Answer: Our best prices are already on the website. We don't offer additional discounts for buying multiple items. We focus on competitive pricing and regular special offers. Contact us for purchases exceeding £5000, and we'll explore potential savings.
13. Used Products and Part Exchange:
• Question: Do you sell used products or take part exchange?
• Answer: Occasionally, we sell used items on our eBay store or website. If not listed, we don't have it in stock. We no longer accept items for part exchange.
14. Credit Options:
• Question: Do you offer credit?
• Answer: No, we do not offer credit.
15. Discounts for Specific Groups:
• Question: Do you offer discounts for the armed forces, students, or seniors?
• Answer: No, we do not offer additional discounts beyond the already competitive prices on our website.
16. Delivery Arrangements - Saturday Delivery:
• Question: I won't be in for delivery, can you arrange for Saturday delivery?
• Answer: Wait until the courier's first attempt, then contact them for re-arrangement. Saturday deliveries can't be specified due to the couriers we use.
17. Neat Commerce Limited, trading as Norwich Cameras Disclosed Agent:
• Question: Do you charge VAT?
• Answer: Neat Commerce Limited, trading as Norwich Cameras are acting as a disclosed agent for AC Electronic, Hong Kong. When you purchase through this sourcing service, you are buying directly from AC Electronic, Hong Kong, with Neat Commerce Limited (Norwich Cameras) acting as your agent. Because AC Electronic are located in Hong Kong we do not collect VAT on their behalf.
If you prefer to collect the product from our UK premises or if you're a business requiring a UK VAT supply, you can request this service and purchase directly from Neat Commerce Limited (Norwich Cameras).