Privacy Policy

This policy explains how your personal information is collected and used when you visit norwich-cameras.co.uk (the "Website") or buy from it, and what your rights are.

1. Who is responsible for your information

Two companies handle your personal information. Each is a "controller" under the UK General Data Protection Regulation (UK GDPR) for its own purposes:

• Neat Commerce Limited (company number 10994650), Unit GF3 Crafton House, Rosebery Business Park, Mentmore Way, Poringland, Norfolk, NR14 7XP ("Neat Commerce"). Neat Commerce owns and operates the Website and the Norwich Cameras brand. It is responsible for Website use, analytics, marketing and customer service.
• Futronix Electronic Limited (Hong Kong business registration number 78500428), Unit 2904-05, 29/F, Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong SAR (the "Seller"). The Seller sells the products and receives payment (collected on its behalf by Neat Commerce). It is responsible for your order, payment information and collecting payment as the Seller’s agent.

Neat Commerce also handles order information on the Seller's behalf when it provides customer service, returns and after-sales support. Neat Commerce acts as the Seller's representative in the UK for data protection purposes.

For any privacy question, contact Neat Commerce using the details in section 11. We will deal with your request whichever company it relates to.

2. What we collect

Type	Examples	Where it comes from
Device and browsing information	IP address, browser type, time zone, cookie identifiers, pages and products viewed, search terms	Collected automatically through cookies, pixels and similar technologies
Order information	Name, billing and delivery address, email address, phone number, items ordered, payment confirmation	You, when you place an order
Customer service information	Messages, emails, call notes, return and warranty details	You, when you contact us
Marketing preferences	Whether you have opted in to marketing emails	You

We do not see or store your full card details. Payments are handled by payment service providers used by Neat Commerce on the Seller’s behalf.

3. How we use it and our lawful basis

Purpose	Who	Lawful basis
Processing your order, payment, delivery and refunds	Seller, with Neat Commerce on its behalf	Performance of a contract
Customer service, returns and warranty support	Neat Commerce, on the Seller's behalf	Performance of a contract
Preventing fraud and keeping the Website secure	Both	Legitimate interests
Keeping tax and accounting records	Seller	Legal obligation
Running and improving the Website, and analytics	Neat Commerce	Consent (for non-essential cookies) and legitimate interests
Marketing emails	Neat Commerce	Consent, which you can withdraw at any time
Online advertising and measuring its results	Neat Commerce	Consent (for advertising cookies)

4. Who we share it with

We share your information only as needed to run the Website and fulfil your order:

• Between Neat Commerce and the Seller, so the Seller can supply your order and Neat Commerce can support you.
• Shopify, which hosts the Website and checkout. See Shopify's privacy policy.
• Payment service providers used at checkout, such as Shopify Payments and PayPal.
• Shipping and courier services, such as ShipStation and FedEx, to deliver your order.
• Advertising and analytics partners, such as Google, Meta and Microsoft, where you have consented to advertising cookies.
• Authorities and advisers, where the law requires it or to protect our rights.

We do not sell your personal information.

5. International transfers

Your information may be transferred outside the UK, including:

• to the Seller in Hong Kong; and
• to service providers in Canada, the United States, Ireland and other countries, including Shopify.

Where a country does not have a UK adequacy decision, we protect transfers with safeguards approved under UK law, such as the International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses. Contact us for a copy of the relevant safeguards.

6. How long we keep it

• Order and payment records: 6 years from the end of the financial year of the order, to meet tax and accounting requirements.
• Customer service records: up to 6 years after your last contact, in case of warranty or legal claims.
• Marketing preferences: until you unsubscribe, then a suppression record so we do not contact you again.
• Cookies: see section 8.

7. Automated decision-making

We do not make decisions with legal or similarly significant effects based solely on automated processing.

Shopify uses limited automated fraud prevention. For example, it may temporarily block IP addresses or cards linked to repeated failed transactions, for a few hours or days.

8. Cookies

Cookies are small files stored on your device when you visit the Website. We use strictly necessary cookies to make the Website and checkout work. We use analytics and advertising cookies only if you accept them in our cookie banner, and you can change your choice at any time.

Strictly necessary

Name	Function
_ab	Used in connection with access to admin
_secure_session_id	Used in connection with navigation through the storefront
cart	Used in connection with the shopping cart
cart_sig	Used in connection with checkout
cart_ts	Used in connection with checkout
checkout_token	Used in connection with checkout
secret	Used in connection with checkout
secure_customer_sig	Used in connection with customer login
storefront_digest	Used in connection with customer login
_shopify_u	Used to facilitate updating customer account information
_tracking_consent	Stores your cookie preferences

Analytics and marketing (only with your consent)

Name	Function
_landing_page	Tracks landing pages
_orig_referrer	Tracks landing pages
_s, _shopify_s, _shopify_fs, _shopify_y, _y	Shopify analytics
_shopify_sa_p, _shopify_sa_t	Shopify analytics relating to marketing and referrals
Google, Meta and Microsoft advertising cookies	Measuring advertising and showing relevant adverts

Most cookies expire between 30 minutes and 2 years after they are set. You can also block or delete cookies in your browser settings, though parts of the Website may then not work properly.

Because there is no agreed industry standard for "Do Not Track" signals, the Website does not respond to them. Your cookie banner choices still apply.

9. Your rights

Under UK data protection law, you have the right to:

• access the personal information we hold about you;
• have inaccurate information corrected;
• have your information erased;
• restrict or object to how we use your information, including for marketing;
• receive your information in a portable format; and
• withdraw your consent at any time, where we rely on consent.

To exercise any of these rights, contact us using the details in section 11. We will respond within one month.

10. Children

The Website is not intended for anyone under 18, and we do not knowingly collect information from children. If you believe a child has given us personal information, please contact us and we will delete it.

11. Contact and complaints

Email: team@norwich-cameras.co.uk Telephone: 01603 340727 Post: Neat Commerce Limited, Unit GF3 Crafton House, Rosebery Business Park, Mentmore Way, Poringland, Norfolk, NR14 7XP, United Kingdom

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office: ico.org.uk/make-a-complaint.

12. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

Last updated: 23 October 2026