Terms & Conditions

1. Who we are

Two companies are involved in this website. Each has a different role:

• Seller: Futronix Electronic Limited, a company incorporated in Hong Kong (business registration number 78500428), with its address at Unit 2904-05, 29/F, Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong SAR (the "Seller"). The Seller sells all products offered on the Website, accepts orders and receives payment, which is collected on its behalf by Neat Commerce.. Your contract for the purchase of goods is with the Seller.
• Neat Commerce Limited, a company registered in England and Wales (company number 10994650), registered office Unit GF3 Crafton House, Rosebery Business Park, Mentmore Way, Poringland, Norfolk, NR14 7XP ("Neat Commerce"). Neat Commerce owns and operates norwich-cameras.co.uk (the "Website"). It also owns the "Norwich Cameras" name, brand and trade marks, and all intellectual property in the Website and its content. Neat Commerce provides marketing, customer service, returns and after-sales support on the Seller's behalf. Neat Commerce does not sell goods or accept orders. It collects payment as the Seller’s disclosed payment agent and is not a party to your contract of sale.

"Norwich Cameras" is a brand owned by Neat Commerce. The Seller uses it under licence from Neat Commerce.

In these Terms, "we", "us" and "our" mean the Seller. Where a provision applies to Neat Commerce in its own right, it names Neat Commerce expressly.

When you use the Website or place an order, you agree to these Terms & Conditions ("Terms"), together with the policies they refer to, including our Returns Policy and Privacy Policy. If you do not agree to these Terms, you must not use the Website or place an order.

2. Role of Neat Commerce

Neat Commerce acts on behalf of the Seller in providing the services set out in clause 3.

When you place an order through the Website:

• your contract for the supply of goods is directly with the Seller;
• your order is accepted by the Seller;
• your payment is collected by Neat Commerce as agent for the Seller. Payment to Neat Commerce fully settles what you owe the Seller.
• Neat Commerce handles marketing, customer communications, returns and after-sales support on the Seller's behalf.

Nothing in these Terms creates a partnership, joint venture or employment relationship between the Seller and Neat Commerce.

3. Services provided by Neat Commerce

Neat Commerce provides the following services on behalf of the Seller. This list is not exhaustive:

• marketing and advertising, including online advertising;
• customer service and communications;
• administering returns and processing refunds on the Seller's behalf (refunds are paid on the Seller’s behalf);
• coordinating warranty and after-sales support; and
• coordinating delivery and liaising with couriers.
• collecting payment from customers as the Seller’s agent;

These services are not a sale of goods by Neat Commerce. Neat Commerce does not take ownership of the goods, receives payment only as agent for the Seller, and does not take on commercial risk for their supply.

4. Website ownership and intellectual property

Neat Commerce owns or licenses all intellectual property rights in the Website and its content. This includes the "Norwich Cameras" name and logo, trade marks, text, product descriptions, photographs, graphics, design, layout and software.

You may view, download and print content from the Website only for your own personal, non-commercial use. You must not copy, reproduce, republish, scrape, distribute or commercially exploit any part of the Website, or use the "Norwich Cameras" name or brand, without Neat Commerce's prior written consent.

Third-party manufacturer names, logos and trade marks shown on the Website belong to their respective owners. They are used for identification purposes only.

5. Eligibility to use the Website

By using the Website, you confirm that:

• you are at least 18 years of age (or the age of legal majority in your jurisdiction);
• you have the legal capacity to enter into a binding contract; and
• you will not use the Website for any unlawful or prohibited purpose.

6. Products and availability

All products offered on the Website are supplied by the Seller and are subject to availability.

We reserve the right to:

• limit quantities;
• refuse or cancel orders; and
• discontinue products at any time.

Product images and descriptions are for illustration only, and minor variations may occur.

7. Pricing, VAT and taxes

All prices displayed on the Website are exclusive of UK VAT. Because the Seller is established outside the United Kingdom, UK VAT is not charged at checkout.

Goods may be shipped directly from outside the UK. In that case:

• you act as the importer of record;
• import VAT, customs duties and/or courier clearance fees may be payable directly to HMRC or the courier; and
• these charges are not collected by the Seller or Neat Commerce.

You are responsible for paying any such charges.

8. Payment

Payments made on the Website are collected by Neat Commerce as disclosed payment agent for the Seller, through Neat Commerce’s payment service provider. The payment will appear on your card or bank statement as NORWICH CAMERAS. Refunds are made to your original payment method on the Seller’s behalf.

Accepted payment methods are shown at checkout. Third-party payment service providers handle all payment card information securely.

9. Order acceptance and cancellation

All orders are subject to acceptance by the Seller. The Seller accepts your order when it sends you an order confirmation.

We reserve the right to refuse or cancel any order, including orders that appear to have been placed by resellers or distributors.

If we cancel an order, we will refund any payment received in accordance with our Returns Policy.

10. Delivery and risk

Delivery is arranged using reputable courier services.

Estimated delivery times are indicative only and are not guaranteed.

Risk in the goods passes to you on delivery to the address you provided, always subject to applicable consumer protection laws.

If, after dispatch, you contact FedEx or any other courier directly to change the delivery address, delivery location, delivery instructions or any other delivery arrangement, you do so at your own risk. The Seller and Neat Commerce cannot accept liability for any loss, theft, misdelivery, delay or damage resulting from instructions or changes you make directly with the courier.

If you ask the courier to redirect the parcel to an address other than the one you gave when placing the order, responsibility for any loss or misdelivery caused by that redirection passes to you, to the fullest extent permitted by applicable law.

11. Safe-place delivery

If you instruct the courier to leave your order in a "safe place", delivery is treated as complete once the courier records the item as delivered.

By choosing this option, you accept responsibility for any loss, theft or damage that occurs after delivery. The Seller and Neat Commerce cannot accept liability for losses arising from safe-place delivery instructions.

12. Importer of record and customs

By placing an order, you acknowledge and agree that:

• you are acting as the importer of record;
• you authorise the Seller to arrange customs clearance on your behalf where required; and
• you are responsible for complying with the customs, tax, trade mark and import regulations that apply to the goods.

13. Warranties

Products are supplied with a manufacturer's warranty. Warranty terms vary by manufacturer.

Where UK-based warranty service is not available, Neat Commerce will help coordinate warranty repair through the Seller or authorised service partners.

Nothing in these Terms affects your statutory rights.

14. Returns, refunds and consumer rights

Neat Commerce administers returns, refunds and cancellations as agent only, under authority granted by the Seller.

Refunds are processed in accordance with our Returns Policy.

Nothing in these Terms limits your rights under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or other applicable consumer protection legislation.

15. Change-of-mind returns

If you change your mind, you may cancel your order and return the items within the period set out in our Returns Policy (at least 14 days from delivery).

Please return items complete, with all original packaging and accessories. If an item has been handled more than is necessary to establish its nature, characteristics and functioning, we may reduce your refund to reflect any loss in value.

16. Delivery issues and reporting timeframes

If your order has not arrived, please tell us within 7 calendar days of the expected delivery date. Courier claim deadlines are short, and late notification may limit our ability to investigate with the courier.

This does not affect your statutory rights where goods are not delivered.

17. Marketing and advertising

Neat Commerce carries out marketing, advertising and promotional activities, including online advertising, on behalf of the Seller under the Norwich Cameras brand.

These activities are not an offer to sell goods by Neat Commerce. They do not change the Seller's position as the contracting party for the supply of goods.

18. Optional tools and third-party services

The Website may provide access to third-party tools or services. These are provided "as is" and "as available".

Neither the Seller nor Neat Commerce is responsible for third-party websites, services or content.

19. User content and feedback

If you submit reviews, feedback, suggestions or other content, you grant Neat Commerce a non-exclusive, royalty-free, perpetual licence to use, reproduce and publish it in connection with the Website and the Norwich Cameras brand. Neat Commerce may also permit the Seller to do the same.

You confirm that any content you submit does not infringe anyone else's rights and does not contain unlawful material.

20. Prohibited uses

You must not use the Website:

• for unlawful purposes;
• to infringe intellectual property rights, including those of Neat Commerce;
• to transmit malicious code; or
• to engage in abusive, fraudulent or deceptive conduct.

Neat Commerce may suspend or end your access to the Website if you breach this clause.

21. Website availability

Neat Commerce provides the Website on an "as is" and "as available" basis. It does not guarantee that the Website will operate without interruption or errors.

This clause relates to use of the Website only. It does not affect your statutory rights in relation to goods you buy from the Seller.

22. Limitation of liability

The Seller is responsible to you, as seller, for the goods it supplies.

Neat Commerce is not a party to your contract of sale and is not liable to you under it, except where the law makes it liable.

To the fullest extent permitted by law:

• neither the Seller nor Neat Commerce is liable for losses that were not reasonably foreseeable, or for business losses; and
• the total liability of each in connection with an order does not exceed the amount paid for that order.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law, including your statutory rights as a consumer.

23. Indemnity

If you use the Website for business purposes, you agree to indemnify the Seller and Neat Commerce against claims arising from your breach of these Terms or misuse of the Website.

24. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force and effect.

25. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales.

If you are a consumer, you also benefit from any mandatory provisions of the law of the country where you live. You may bring proceedings in the courts of England and Wales or, if you live in Scotland or Northern Ireland, in the courts of your home nation.

26. Changes to these Terms

The Seller and Neat Commerce may update these Terms from time to time. The Terms that apply to your order are the ones published on the Website when you placed it. Changes to the Website-use provisions apply from the date they are published.

27. Contact information

Orders, customer service, returns and warranty (Neat Commerce, on behalf of the Seller): Email: team@norwich-cameras.co.uk Telephone: 01603 340727 UK returns address: Unit GF3 Crafton House, Rosebery Business Park, Mentmore Way, Poringland, Norfolk, NR14 7XP

Seller: Futronix Electronic Limited, Unit 2904-05, 29/F, Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong SAR

Website and intellectual property enquiries: Neat Commerce Limited, Unit GF3 Crafton House, Rosebery Business Park, Mentmore Way, Poringland, Norfolk, NR14 7XP